General FAQ's at Alluster

This is where you can find out answers to general questions that are frequently asked.

29 articles in this collection
Written by Robbie, Zach, and Bailey Smith-Barlow

How Does Storing Your Things With Alluster Work?

Storing things with Alluster is easy. This is how things work.

Written by Robbie
Updated over a week ago

How To Check The Status & Information About Your Return Appointments

This article will help you verify the status, appointment information, type of service, and items selected for all requested returns.

Written by Zach
Updated over a week ago

Hours of Operation

Hours of operation

Written by Robbie
Updated over a week ago

What Area's Do You Service?

Vancouver Service Area

Just how far we can deliver in the Vancouver Service Area

Written by Zach
Updated over a week ago

Toronto Service Area

Just how far we can deliver in the Toronto Service Area

Written by Zach
Updated over a week ago

Ottawa Service Area

Just how far we will deliver in the Ottawa Service Area

Written by Zach
Updated over a week ago

Calgary Service Area

Just how far we'll go to store your stuff at no extra charge.

Written by Robbie
Updated over a week ago

Billing and Payments

What Forms of Payment Do You Accept?

Information about the forms of payment we accept.

Written by Zach
Updated over a week ago

When Will I Be Charged for My Storage Plan

Information about how we bill you each month.

Written by Zach
Updated over a week ago

Viewing Charges Through Your Account

A quick guide on how to view charges & update billing information through your account.

Written by Zach
Updated over a week ago

Do you prorate for partial months?

We do not prorate for partial months storage but for one exception.

Written by Zach
Updated over a week ago

How Does Payment Work?

See how you can pay your bill.

Written by Robbie
Updated over a week ago

What happens if I don't pay?

Written by Robbie
Updated over a week ago

Insurance

How Much is Insurance?

Do you need it, what does it cover, how much does it cost.

Written by Robbie
Updated over a week ago

Managing Photos in Your Account

How To View Your Cataloged Items

A guide to viewing and making changes to your cataloged items through your Alluster account.

Written by Zach
Updated over a week ago

Can I Add Photos to My Order so I know What I Have in Storage?

Our system allows you to catalog your items for easier retrieval and to take advantage of our service.

Written by Zach
Updated over a week ago

Warehouse Locations

Warehouse Location - Vancouver

Information about our facilities in Vancouver

Written by Robbie
Updated over a week ago

Warehouse Location - Toronto & Mississauga

Information about our facilities in Toronto & Mississauga

Written by Robbie
Updated over a week ago

Warehouse Location - Calgary

Information about our facilities

Written by Robbie
Updated over a week ago

Warehouse Location - Ottawa

Information about our facilities

Written by Robbie
Updated over a week ago

Is Storing with Alluster Secure?

We take great precautions to keep your things safe

Written by Robbie
Updated over a week ago

Questions about boxes

What can I use to pack my items in?

Don't have packing supples? Don't know where to get it? We have you covered.

Written by Bailey Smith-Barlow
Updated over a week ago

Fees, and Pricing

Are there any hidden fees?

Unfortunately we are asked about this but our answer is here.

Written by Robbie
Updated over a week ago

Do you pro rate storage fees

We do not but there is one exception.

Written by Zach
Updated over a week ago

Delivery Fees

A Breakdown Of The Delivery Cost For All Deliveries.

Written by Zach
Updated over a week ago

Benefits of Longer Term Storage at Alluster

We have great offers for our customers that intend to store their items for at least 6 months

Written by Robbie
Updated over a week ago

Minimum Time in Storage

Do you have a minimum storage term.

We can store for terms less than 2 months but we do have a minimum of 6 weeks in storage.

Written by Zach
Updated over a week ago

What Can I Store With Alluster

What Can I Store With Alluster?

See what you can store with us here.

Written by Robbie
Updated over a week ago

Can I Store Electronics?

You can store electronics with us but here are some details.

Written by Robbie
Updated over a week ago