There may be a couple reasons why you haven’t received your temporary password through your email. Here’s some common troubleshoots you can try:
Ensure the email was typed correctly and it’s the email that was used when you initially signed up for the service.
Check all of your junk/spam folders. If it is in there, please mark it as not junk to ensure proper delivery in the future.
If you still have not received your temporary password, please contact us and we will be happy to help.